Questions about Neuron Synapse
Who can request access?
Healthcare professionals and organizations that refer to, partner with, train with or supply Neuron. Clients and families request care through Book Appointment.
How long does approval take?
Most requests are reviewed within a few business days. Requests that need extra verification can take longer.
Can I refer without an account?
Yes. Use Quick referral and our Care Coordination team will follow up to collect details securely. An account lets you track every referral and share documents.
What is the Ready Roster?
Neuron's pathway for clinicians and direct care professionals to complete credentialing before work is assigned, so you are ready when an opportunity fits. Joining does not guarantee assignments, hours or employment.
How is my information protected?
Accounts are reviewed before access opens, sign-in uses two-step verification, every action is logged, and documents are shared only with the people who need them. Emails from Synapse carry reference numbers only, never client details.
I'm approved. How do I sign in?
Use the link in your welcome email to set a password, or sign in with Google using the email you applied with. You will be asked to set up two-step verification.
Who do I contact for help?
Call the support desk at (856) 389-5089, Monday to Friday, 8 AM to 5 PM, or send a message from your workspace once approved.